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Capture ideas from your customers
Your customers have great ideas...
Your customers have great ideas about how to improve your products, services and communications.
All you need to do is ask...
All you need to do is ask your customers for their ideas. They will happily give them to you. After all, your customers want better products, services and communications from you.
Jenni idea management allows you to set up focused ideas campaigns to solicit and capture ideas from your customers. It's easy...
- Using Jenni's campaign set up tool, you set up an ideas campaign (see below).
- Your customers register (providing you with customer data) and log into your Jenni idea management web.
- Your customers read about the ideas campaign, browse ideas already submitted, build on those ideas and submit their own ideas.
- Your staff can also build on your customers' ideas.
- You review customer ideas and set up expert evaluations for the more promising ideas using Jenni's evaluation manager.
- You implement ideas with the highest evaluation scores with Jenni's implementation manager.
The result: great ideas that you can implement to better serve your customers.
It goes without saying that we will support you at every step of the campaign to ensure you get profitable results.
Benefits...
You get...
- Powerful ideas from your customers.
- Stronger relationships with your customers.
- Data on customers who really care about your products.
- Better understanding of your customers' needs.
Short term or long term...
Jenni is virtual software hosted on secure servers by us for you. You can rent Jenni for just one ideas campaign or indefinitely, depending upon your needs.
Short term
If you only want to run a single ideas campaign with your customers, don't worry. You can rent Jenni by the month in order to set up, manage and evaluate your ideas campaign. At the end of the campaign, you download all the data you wish to save and we close your implementation of Jenni. You pay only for the period you use Jenni. And because Jenni is a virtual software hosted on our servers, you do not need to install a thing. We set everything up, advise you along the way and provide support to you and your customers all for a low rental fee.
Optionally, we can customise your implementation of Jenni to give it the look and feel of your corporate web site and/or provide customised registration forms (so you can collect data the data you want on your customers). Learn more...
Long term
On the other hand, if you want to run regular ideas campaigns on different issues, you can rent Jenni for the long term and run as many ideas campaigns as you like on all kinds of issues. You can even run simultaneous campaigns at no extra cost.
In this scenario, we set up a permanent installation of Jenni on our server (although we can integrate it so it looks like part of your web site) and support you while you run as many ideas campaigns as you like.
Widen your domain
We can configure your Jenni to capture ideas from your customers as well as your workforce and anyone else you want to involve in your innovation strategy. Just let us know your needs.
Sample ideas campaigns...
You can solicit and capture all kinds of ideas from your customers. Here are some examples...
What new features would you like on your Acme refrigerators? Go on, be creative!
What new kind of Acme adhesive tape would you like us to make for you?
If you were in charge of Acme, Inc for a month, what would you do to make it better?
How can our web site be more useful to you?
We will even help you formulate your ideas campaign topic to maximise your results.
Go on...
Contact us to find out more about how ideas campaigns can help you better serve your customers...
The total innovation management solution