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Dear Dr. Ecommerce,

I work for a company that provides an application for giving customer support and service on the web. However much money there is to be made from e-commerce, companies can tend to forget that without service there is no commerce. Our company provides some of the most intuitive support applications on the market and uses a web-based application to deliver excellent customer support.

My question is this:- How could we use the forum of your web-site and contacts to deliver our corporate message to the right people in the right companies?

Regards,

TH

Use OUR web site!?! Unfortunately, we cannot promote any organisation or company on our web site. Nevertheless, there are a couple of things you can do:

1. Participate in our E-commerce discussion list (visit http://www.ispo.cec.be/ecommerce/interaction/discussion.html for information), which is less active than it should be these days. By initiating discussion in your area of work, you can demonstrate your expertise in customer support and service. I am sure it goes without saying that you will not want to blatantly advertise your services, rather you will want to demonstrate your knowhow in helpful postings.

2. Create a highly informative web site/section on your web site that focuses on this area and then tell us about it. You will notice that our web site has links to numerous other web sites and if yours is worth linking to, we'll do precisely that.

3. Participate in "Best Practice" projects under the Information Society Technologies (IST) Workprogramme - check out http://www.cordis.lu/ist/ for more information, in particular, look at the draft 1 October call and the Workprogramme itself.